Last Updated: 30-07-2025
At ISANA®️, each product is thoughtfully handcrafted with care, using sustainable materials and traditional techniques. Due to the artisanal nature of our work, we appreciate your patience as we prepare your order with love and precision.
All our products are made-to-order or created in small batches by skilled artisans.
Please allow 3–5 working days for processing and crafting your order before it is shipped.
Certain items (like jute, water hyacinth, or cane products) may require extra drying or setting time, especially during humid or monsoon seasons.
We currently ship across India via trusted courier partners.
Once dispatched, delivery typically takes:
7–15 working days from the date of order.
Remote or rural areas may take slightly longer depending on courier accessibility.
Our products are 100% handmade, not mass-produced.
From harvesting natural fibers to weaving, drying, finishing, and quality checks—each step requires time, patience, and craftsmanship.
We believe in slow, sustainable fashion and decor that’s worth the wait.
We offer standard shipping rates based on order value and location, calculated at checkout.
Free shipping may be offered on select promotional periods or minimum cart values.
Once your order is shipped, you will receive a tracking number via SMS or email.
You can monitor your shipment status in real-time through the provided link.
While we strive to meet estimated delivery times, unexpected delays may occur due to:
Weather disruptions
Courier service issues
High-demand festive seasons
In such cases, we will do our best to keep you informed and resolve concerns proactively.
Please ensure your shipping address and contact details are accurate at the time of checkout.
ISANA®️ is not liable for delays or non-delivery due to incorrect information.
Custom or bulk orders may take longer than standard timelines. We will provide you with an estimated delivery window upon confirmation.
If you have questions about your order or shipping status, feel free to contact us:
📞 +91-9257205289
📧 isanaofficial1@gmail.com